terms of use

Last Updated: September 4, 2026

Agreement to These Terms

Welcome to monarchperformancept.com (the “Website”), operated by Monarch Performance Physical Therapy, LLC (“Monarch,” “we,” “us,” or “our”). By accessing or using the Website, you agree to these Website Terms of Use (“Terms”). If you do not agree to these Terms, please do not use the Website.

Educational Information; No Medical Advice

Information provided on the Website is intended for general educational and informational purposes only. Website content is not a substitute for individualized medical evaluation, diagnosis, treatment, or advice from a qualified healthcare professional.

Viewing the Website, submitting a general contact form, or interacting with educational content does not by itself establish a physical therapist-patient relationship with Monarch. A clinical relationship is established only through the appropriate intake, consent, and treatment process.

Do not disregard or delay seeking appropriate medical care because of information presented on the Website. If you believe you are experiencing a medical emergency, seek appropriate emergency medical care.

No Guarantees

We make reasonable efforts to provide useful and accurate information, but Website content may become outdated, incomplete, or contain errors. Individual health, rehabilitation, performance, and business outcomes vary. We do not guarantee a particular result from use of the Website, its educational content, or any separately purchased digital product.

Intellectual Property

Unless otherwise stated, the Website and its original content, including text, graphics, logos, photographs, videos, downloadable materials, and other content, are owned by or licensed to Monarch Performance Physical Therapy, LLC and/or Kiley Robb and are protected by applicable intellectual property laws.

You may access Website content for personal, non-commercial use. You may not reproduce, republish, distribute, sell, modify, create derivative works from, scrape for commercial use, or otherwise commercially exploit protected Website content without prior written permission from the applicable rights holder.

Products & Purchases

From time to time, Monarch or Kiley Robb may offer digital products or other items for purchase through the Website. Product descriptions, prices, availability, and applicable purchase terms will be presented on the relevant sales or checkout pages.

A purchase does not transfer ownership of Monarch’s or Kiley Robb’s underlying intellectual property. Digital products are licensed only for the use described with the applicable product and may be subject to additional copyright, licensing, delivery, or refund terms presented with that product.

Applicable taxes and fees, if any, may be added as required. Available payment methods depend on the payment options connected to the Website at the time of purchase.

Digital Products

Unless otherwise stated for a specific product, digital products purchased through the Website are for the purchaser’s individual use and may not be shared, copied, distributed, uploaded for others to access, resold, sublicensed, or represented as the purchaser’s own work.

Digital products may include educational information based on personal experience, research, and professional knowledge. They are not a substitute for legal, accounting, tax, financial, insurance, medical, or other individualized professional advice. Requirements and best practices may vary by jurisdiction and change over time. Purchasers are responsible for verifying information applicable to their own circumstances and consulting qualified professionals when appropriate.

Any product-specific refund or delivery policy displayed on a sales page or at checkout is incorporated into these Terms for that purchase.

Third-Party Services & Links

The Website may link to or interact with third-party services, including scheduling, payment, software, social media, and other platforms. Third-party links are provided for convenience and do not necessarily constitute an endorsement or guarantee.

Your use of third-party websites and services is subject to their own terms, privacy policies, and practices. Monarch is not responsible for the availability, content, security, or practices of third-party services.

Affiliate, Ambassador & Commercial Relationships

From time to time, Monarch or Kiley Robb may have affiliate, ambassador, referral, sponsorship, or other commercial relationships with companies, products, or services mentioned on the Website or in educational materials. We may receive compensation, credits, discounts, complimentary services, or other benefits when certain links or referral codes are used.

When applicable, material relationships will also be disclosed in connection with the relevant recommendation or endorsement.

Acceptable Use

You agree not to use the Website for unlawful purposes; interfere with the operation or security of the Website; attempt unauthorized access to Website systems or accounts; introduce malicious code; infringe the rights of Monarch or any third party; or copy, distribute, scrape, or commercially exploit Website content without authorization.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as available” basis. We do not make warranties regarding uninterrupted availability, completeness, accuracy, reliability, or fitness for a particular purpose, except to the extent a warranty cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Monarch Performance Physical Therapy, LLC and its owners, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to use of, or inability to use, the Website or its content.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Monarch Performance Physical Therapy, LLC and its owners, employees, contractors, and representatives from claims, liabilities, damages, or expenses arising from your unlawful use of the Website, your violation of these Terms, or your infringement of another person’s rights.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by applicable law.

Changes to These Terms

We may update these Terms periodically. The “Last Updated” date above indicates when they were most recently revised. Continued use of the Website after revised Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Contact

Questions regarding these Terms may be directed to:

Monarch Performance Physical Therapy, LLC
9301 Forsyth Park Dr, Suite C
Charlotte, NC 28273
Phone: (980) 580-8936
Email: kiley@monarchperformancept.com